Help & Diagnostics
Troubleshoot network connectivity, check general FAQs, or submit support tickets directly to our NOC engineering team.
Self-Care Diagnostics
Experiencing speed drops or high ping? Run our real-time fiber diagnostic utility. It validates optical reception and measures link latency directly from your terminal node to our primary server gate.
Open a Support Ticket
Cannot resolve the issue? Log a technical ticket below. Our standby NOC operators will inspect your physical fiber line and contact you.
Frequently Asked Questions
Most routers are pre-configured by our field technicians. If you are setting up a new router, select the PPPoE connection type, input your customer login credentials provided during signup, and configure your Wi-Fi SSID name and password. For detailed manuals, contact support.
It means our local distribution routers and switches (hubs) are equipped with high-capacity battery UPS backup systems. During power cuts or load shedding, your fiber signal stays fully active. As long as you power your home ONT/ONU device and router (via mini-UPS or power bank), your internet stays online.
Yes, absolutely! Log inside our Client Portal to view real-time data usage charts, check ping latency metrics, inspect package details, and make billing recharges.
Once you submit a New Connection Request and our team confirms fiber coverage in your sector, installation typically completes within 4 to 24 hours depending on Thana clearance and optical cable distances.